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Senior Technical Host
2 months ago
Unlock Your Potential with TransPerfect
As a Senior Technical Host, you will oversee the weekend team coverage, providing high-level technical hosting support to Project Management teams globally. You will manage electronic discovery solutions for the culling, processing, hosting, and conversion of electronically stored information (ESI) for end clients, mainly law firms and Fortune 500 companies.
Key Responsibilities:
- Guide and train Junior Analysts to ensure they have the skills and knowledge needed to excel in their roles.
- Communicate effectively with Project Management Teams and clients to execute tasks throughout the life cycle of a case.
- Manage high-level tasks and unique workflows, ensuring seamless execution and timely completion.
- Troubleshoot technical issues, both internally and externally, to provide timely resolutions.
- Be available to answer client questions about web hosting software and perform administrative functions to meet clients' needs.
- Handle multiple projects and jobs to ensure deadlines are met, and deliver high-quality results.
- Ensure smooth transition of work between Weekday and Weekend shifts, maintaining continuity and efficiency.
- Develop and utilize strong analytical skills to research potential solutions and determine the best course of action.
- Ensure jobs are completed according to client and industry standards, adhering to job specifications and deadlines.
- Perform other tech-based special projects or duties as required.
- Work with Relativity and LAW to execute document productions, including bates stamping, creating load files, and performing OCR.
- Create custom event handlers and Relativity Scripts to improve workflow and increase efficiency.
Requirements:
- Bachelor's Degree in a related field, such as computer sciences or information management-technology, or equivalent work experience.
- RCA Certification.
- Minimum 2 years' experience in litigation technology/vendor side, preferred.
- Knowledge of SQL and/or Visual Basic.
- Experience with LAW PreDiscovery or IPRO is a major plus.
- Strong technical and team-player background.
- Knowledge of Analytics.
- Knowledge of Digital Reef.
- Experience in MS Office applications.
- Proficient with Concordance and Summation.
- Ability to convey technical processes and terminology into easy-to-understand language.
- Strong organizational skills.
- Strong written and oral communication skills.
- Available to work overtime, including evenings, as needed.
- Available by phone or email when out of the office, as needed.
- Ability to work well under pressure and meet tight deadlines.
- Positive attitude and ability to develop and implement new ideas to create customized solutions on a client-by-client basis.
