Academic Engagement Liaison
3 weeks ago
Horizon Parking Ltd, a leading UK parking management services provider, is expanding its Sales Team with an exciting opportunity for a Client Relationship Executive. With operations across over 2,500 car parks nationwide, we believe our colleagues are our best asset. Our core values are built around having pride in everything we do, making a difference, and growth through people and innovation.
This role focuses on managing key accounts, offering excellent opportunities for growth, including potential progression to a Client Relationship Manager position. The primary responsibilities involve desk-based work at our Chelmsford Head Office, virtual meetings via Teams, and occasional travel to client sites or office facilities as required.
We provide a comprehensive benefits package, including:
- Annual company Bonus Scheme
- Statutory Sick Pay
- Additional holiday for birthday week
- Mental Health and Well-being Programmes (EAP)
- Cycle to Work scheme
- Employee of the Month Awards
- Regular ad-hoc monetary recognition
- Paid DBS application
- Access to free online training
The estimated salary for this role is around £25,000 - £30,000 per annum, depending on experience. We offer a supportive environment with opportunities for growth and development. Key Task Activities include:
- Periodic Reporting: Lead non-financial periodic reporting, including forecasting, budgeting, and identifying risks and upselling opportunities.
- Trackers: Maintain and update live trackers for each account to keep records of ongoing projects and installations.
- Project Management: Ensure all projects are delivered on time, meeting client and internal expectations for new sites or initiatives.
- Complaints Handling: Investigate and resolve complaints, providing clear resolutions to maintain excellent client service.
- Process Knowledge: Understand internal processes and systems, particularly related to GDPR, BPA, and PCN processes, using this knowledge to support your role.
Requirements include:
- Customer focused, with excellent communication skills – both written and verbal
- Competent in MS Office including Word, Excel, and PowerPoint – Intermediate/Advanced level
- Comfortable with web-based back-office systems
- Be able to prioritise and manage own tasks
- Excellent attention to detail
- Be a team player
- Be pleasant, professional, and proficient
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