Luxury Service Expert

3 weeks ago


London, Greater London, United Kingdom .. Sloane Full time
Luxury Service Expert Wanted: Join Our Team

Are you passionate about delivering exceptional customer service? Do you have a keen eye for detail and a strong ability to think on your feet? If so, we want to hear from you Our 5-star boutique hotel in Chelsea is seeking a dedicated and experienced individual to join our team as a Luggage Porter/Doorman.

In this exciting role, you will be responsible for providing a warm and welcoming experience to our guests, handling all inquiries and queries, and communicating all relevant issues and information during the daily handover for each shift. You will also assist guests with their luggage requirements, such as storage or room delivery, upon arrival and departure.

As a member of our team, you can expect a competitive salary of up to £34,856 (£16.75 per hour), depending on experience. Plus, enjoy increased holiday allowance with length of service, complimentary meal while on duty, and access to our Health Plan, among other benefits.

Responsibilities:

  • Providing a warm and professional welcome and farewell to all guests and visitors in a polite, friendly manner.
  • Handling all inquiries and queries regarding the hotel and the surrounding area in a helpful and courteous manner.
  • Having a good knowledge of the hotel's services, products, and facilities.
  • Communicating all relevant issues and information during the daily handover for each shift.
  • Assisting guests with their luggage requirements, such as storage or room delivery, upon arrival and departure.

Requirements:

  • At least 1 year of experience in a similar role within the hotel industry or luxury guest services environment.
  • The physical ability to move around the hotel frequently and handle luggage efficiently.
  • Strong organizational skills and the ability to think quickly and adapt to changing situations.
  • A good command of spoken English to communicate effectively with guests and colleagues.

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