Claims Training Specialist

2 weeks ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

About Hastings Direct

Hastings Direct is a leading digital insurance provider with a strong presence in the UK market. We're committed to delivering excellent customer experiences and driving business growth through innovation and excellence.

Job Summary

We're seeking a highly skilled Claims Training Specialist to join our Learning and Development team. As a Claims Training Specialist, you will be responsible for designing and delivering training programs that enhance the skills and knowledge of our claims operations teams.

Key Responsibilities

  • Develop and deliver training programs that meet the needs of our claims operations teams, focusing on effective transfer of learning back into the workplace.
  • Perform effective learning evaluation for aligned training programs, providing data, feedback, and reporting to relevant business areas and wider L&D.
  • Robust preparation, planning, and delivery of Induction, upskill, and cross-skill training programs for our claims operations teams, including systems, technical knowledge, soft skills, and product training.
  • Provide training and coaching support to colleagues, initiating feedback to the individual and the business on an individual's performance, upon completion of training/coaching initiatives.
  • Use professional knowledge of principles, best practice, methods, and techniques for creative delivery of effective learning solutions through varied and relevant solution and delivery methods.

Requirements

  • Knowledge and understanding of claims, including relevant processes, strategy, and systems.
  • Excellent presentation, training, facilitation, workshop delivery, and communication skills, as well as strong stakeholder management at all levels, relationship building, and influencing skills.
  • Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience.
  • Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development.
  • Practical knowledge and application of evaluation methods – utilising data to understand trends and issues.
  • Demonstrable knowledge of principles of insurance, Financial Services market, and customer service environments.

What We Offer

We offer a competitive salary, flexible working arrangements, a comprehensive benefits package, and opportunities for professional growth and development. Our 4Cs principles – Colleagues, Customers, Company, and Community – guide our approach to business and ensure that we deliver good outcomes for every customer, helping us to grow the company profitably and sustainably.

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