Duty Manager

3 days ago


West Byfleet, Surrey, United Kingdom Nuffield Health Full time

Job Summary:

We are seeking a highly motivated and experienced Duty Manager to join our team at Nuffield Health. As a Duty Manager, you will be responsible for the smooth operation of our fitness and wellbeing club, ensuring that our members receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities:

  • Lead and manage a team of colleagues to deliver excellent customer service and maintain quality standards in all areas of the club.
  • Conduct tours for prospective new members, showcasing the benefits and features of our club and promoting our services.
  • Oversee health and safety procedures, identifying and resolving any issues promptly and efficiently.
  • Collaborate with colleagues to achieve sales targets and drive business growth.
  • Develop and implement strategies to improve member engagement and retention.

Requirements:

  • Proven experience in a similar role, with a strong track record of delivering excellent customer service and driving business growth.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Strong problem-solving skills, with the ability to identify and resolve issues promptly and efficiently.

About Nuffield Health:

Nuffield Health is the UK's largest healthcare charity, dedicated to improving the health and wellbeing of our members. We offer a range of services and facilities, including fitness and wellbeing clubs, hospitals, and diagnostic centres. Our mission is to provide exceptional care and service to our members, and we are committed to making a positive impact on the health and wellbeing of our communities.


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