Senior Network Security Expert

6 days ago

Solihull, Solihull, United Kingdom Microland Limited Full time
Job Description:

Job Role: Senior SME - Digital Network & Security

Purpose: The networks support team provides services to a wide range of customers across all sectors. Each team member can support multiple customers.

Key Responsibilities:

  • Action, update and resolve logged support incidents in line with SLA commitments.
  • Carry out regular system checks within required timescale.
  • Undertake appropriate system housekeeping activities.
  • Participate in a rota for out-of-hours support.
  • Deploy approved system changes.
  • Produce and update support documentation.
  • Produce regular reports.
  • Management and administration of backup systems.
  • Provide support for Business Continuity activities.

Essential Skills & Experience (Technical):

  • In-depth knowledge and extensive experience in the design, management, and support networks in customer Data Centres or Cloud environments.
  • Extensive experience and knowledge of network security devices and configuration (Cisco ASA, CheckPoint, Palo Alto, Fortinet or similar).
  • In-depth knowledge of VPN technologies (Cisco, CheckPoint, Palo Alto).
  • Extensive knowledge of network switches (Meraki, Cisco, Aruba).
  • Core network skills to include routing (OSPF, BGP, MPLS, etc), switching (VLANS, STP, Stacking, etc).
  • Strong understanding of corporate LAN and WAN data networks.
  • Knowledge of WAF (Cloudflare, Azure).

Essential Skills & Experience (Non-Technical):

  • Commitment to delivering a quality service.
  • Excellent communicator, able to articulate issues and solutions to customer, third party and internal contacts, both written and verbally.
  • Able to take responsibility for tasks and see them through to satisfactory conclusion, even when this requires support from other people/teams.
  • Ability to prioritize/reprioritize effectively and develop contingency plans.
  • Able to work to agreed standards and practices.
  • Can identify broken processes and draft solutions.
  • Understands customer needs as well as service commitments and can deliver to them.
  • Able to produce high-quality documentation.
  • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable.
  • Good knowledge of Microsoft Visio and experience creating network documentation.
  • Experience operating in a change control and configuration management environment.

Desirable Skills / Experience / Qualifications:

  • Azure (AZ-700/AZ-104) or AWS Certification (Certified Advanced Networking).
  • CCNP certification or equivalent experience.
  • Experience supporting Meraki wireless networks.
  • Experience of Virtual Data Centre networking e.g., Amazon AWS & Azure.
  • Experience using network management and monitoring tools.
  • Knowledge of IDS/IPS, RSA, TACACS, ISO27001/PCI.
  • Understanding and experience of VoIP technologies.
  • Current UK Driving license.

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