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Senior Network Security Expert

2 months ago

Solihull, Solihull, United Kingdom Microland Limited Full time

Job Title: Senior SME - Digital Network & Security

Job Summary:

Microland Limited is a leading digital accelerator that provides enterprises with the means to adopt and consume NextGen technologies in their quest for digital transformation. We are seeking a highly skilled Senior SME - Digital Network & Security to join our team.

Key Responsibilities:

  • Action, update and resolve logged support incidents in line with Service Level Agreement (SLA) commitments.
  • Carry out regular system checks within required timescales.
  • Undertake appropriate system housekeeping activities.
  • Participate in a rota for out-of-hours support.
  • Deploy approved system changes.
  • Produce and update support documentation.
  • Produce regular reports.
  • Management and administration of backup systems.
  • Provide support for Business Continuity activities.

Essential Skills & Experience (Technical):

  • In-depth knowledge and extensive experience in the design, management, and support of networks in customer Data Centres or Cloud environments.
  • Extensive experience and knowledge of network security devices and configuration (Cisco ASA, CheckPoint, Palo Alto, Fortinet or similar).
  • In-depth knowledge of VPN technologies (Cisco, CheckPoint, Palo Alto).
  • Extensive knowledge of network switches (Meraki, Cisco, Aruba).
  • Core network skills to include routing (OSPF, BGP, MPLS, etc), switching (VLANS, STP, Stacking, etc).
  • Strong understanding of corporate LAN and WAN data networks.
  • Knowledge of Web Application Firewall (WAF) (Cloudflare, Azure).

Essential Skills & Experience (Non-Technical):

  • Commitment to delivering a quality service.
  • Excellent communicator, able to articulate issues and solutions to customer, third party and internal contacts, both written and verbally.
  • Able to take responsibility for tasks and see them through to satisfactory conclusion, even when this requires support from other people/teams.
  • Ability to prioritize/reprioritize effectively and develop contingency plans.
  • Able to work to agreed standards and practices.
  • Can identify broken processes and draft solutions.
  • Understands customer needs as well as service commitments and can deliver to them.
  • Able to produce high-quality documentation.
  • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable.
  • Good knowledge of Microsoft Visio and experience creating network documentation.
  • Experience operating in a change control and configuration management environment.

Desirable Skills / Experience / Qualifications:

  • Azure (AZ-700/AZ-104) or AWS Certification (Certified Advanced Networking).
  • CCNP certification or equivalent experience.
  • Experience supporting Meraki wireless networks.
  • Experience of Virtual Data Centre networking e.g., Amazon AWS & Azure.
  • Experience using network management and monitoring tools.
  • Knowledge of Intrusion Detection/Prevention Systems (IDS/IPS), RSA, TACACS, ISO27001/PCI.
  • Understanding and experience of Voice over Internet Protocol (VoIP) technologies.
  • Current UK Driving license.

Equal Opportunities Employer:

Microland Limited is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.