Retail Product Lead

4 weeks ago

London, Greater London, United Kingdom Starling Bank Full time

At Starling Bank, we're on a mission to radically reshape banking. We're looking for a talented Retail Product Lead to join our team and help us achieve this goal.

About the Role

This is a critical and high-profile position responsible for executing Starling's retail strategy and nurturing a culture of customer centricity, creativity, and innovation.

As the Retail Product Lead, you will:

  • Lead the development of our retail product offering, working collaboratively with cross-functional teams to ensure governance and deliver new retail products or enhancements to the existing proposition.
  • Work closely with Compliance and Legal to ensure new retail products meet regulatory and legal requirements.
  • Lead product design and governance processes, including Fair Value assessments, Product Customer Journeys, and risk assessments.
  • Conduct regular product reviews to identify areas for improvement and work with relevant business areas to implement changes.
  • Develop strong relationships with the Product and Engineering Teams to prioritize improvements that enhance the customer journey and mitigate risk.
  • Manage a team of Retail Product Specialists, setting clear objectives and supporting development.
  • Stay up-to-date with market trends, competitor activity, and regulatory changes that may impact the retail proposition.
  • Lead ongoing monitoring of the Bank's product and develop Product MI, establishing new performance metrics and monitoring triggers.

Requirements

To be successful in this role, you'll need:

  • Significant experience of retail products, either assets or liabilities.
  • Understanding of customer needs and challenges in a financial services organization, with past experience within Financial Services a must.
  • Experience of leading product development, governance, and monitoring.
  • Ability to collaborate effectively across business areas and interact with all levels.
  • Analytical and critical thinking, with problem-solving skills and the ability to analyze information and situations.
  • High level of integrity, energy, and sense of urgency to drive change.
  • Proven track record engaging with senior Executive stakeholders.
  • Excellent communication and influencing skills to manage relationships and drive positive change.
  • Flexibility to work in ambiguous situations and support customer and business priorities.
  • Numerate individual comfortable analyzing and interpreting data, with experience using Google's Looker tool an advantage.
  • Ability to communicate effectively in various media to a wide range of audiences.
  • Ability to work under pressure and manage competing priorities.

What We Offer

At Starling Bank, we offer a range of benefits, including:

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day's holiday for your birthday
  • Annual leave increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company-enhanced pension scheme
  • Life insurance at 4x your salary
  • Private Medical Insurance with VitalityHealth, including mental health support and cancer care
  • Partner benefits, including discounts with Waitrose, Mr&Mrs Smith, and Peloton
  • Generous family-friendly policies
  • Perkbox membership, giving access to retail discounts, a wellness platform, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We employ over 3,000 people across our London, Southampton, Cardiff, and Manchester offices.

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