Change of Tenancy Operations Manager

1 month ago


Leeds, Leeds, United Kingdom TalentHawk Full time
Job Title: Change of Tenancy Manager

TalentHawk is seeking a highly skilled Change of Tenancy Manager to join our team. As a Change of Tenancy Manager, you will play a crucial role in overseeing and coordinating all activities related to Change of Tenancy (COT) across our commercial, sales, and operations departments.

Key Responsibilities:
  • Lead and coordinate all aspects of the COT process, ensuring smooth transitions for incoming and outgoing tenants.
  • Ensure all COT activities comply with relevant regulations and guidelines set by industry bodies.
  • Act as the primary liaison between the commercial, sales, and operations departments to ensure a coordinated approach to COT processes.
  • Provide exceptional customer service throughout the COT process by addressing queries or concerns promptly and efficiently.
  • Continually assess and enhance COT processes and systems for greater efficiency, accuracy, and customer satisfaction.
  • Maintain accurate and up-to-date records of all COT activities.
Requirements:
  • Proven experience in operations management, preferably within the energy sector, with a focus on change of tenancy processes.
  • Strong knowledge of the regulatory environment governing the energy sector, including Ofgem, Elexon, Xoserve, and the Retail Energy Code (REC).
  • Exceptional organisational, communication, and leadership skills, with the ability to manage multiple tasks and teams effectively.
  • Logical mindset with a focus on process improvement and customer service excellence.


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