IT Support Specialist

4 weeks ago


Newquay, United Kingdom Watergate Bay Head Office Full time

Watergate Bay Head Office is seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for maintaining the stability and security of our IT network, ensuring all critical business information is backed up according to company policies, and providing IT support and advice to various departments.

Key Responsibilities:

  • Monitor and maintain the stability and security of the IT network.
  • Ensure all critical business information is backed up according to company policies.
  • Provide IT support and advice to various departments, ensuring their systems and equipment meet their needs.
  • Maintain IT services provided by third-party vendors and maintenance of the telecommunications infrastructure.
  • Assist with cabling and the maintenance of IT and telecom systems.
  • Be part of a team providing 7-day IT support which includes on-call weekend emergency cover, on a rota basis.
  • Focus on knowledge sharing by developing and creating documentation to support the team, with the goal of reducing ticket escalation.

Requirements:

  • Experience with Microsoft Active Directory and Entra for managing users and computers.
  • Certifications such as Microsoft AZ800 or MS102 (or equivalent).
  • Proficiency with Microsoft 365 products, including Office, Outlook, and Microsoft Teams.
  • Working knowledge of network protocols (e.g., DHCP, DNS, and NAT).
  • Ability to build, configure, and maintain both physical and virtual Windows Servers.

What We Offer:

  • A relaxed, professional place to work in a beautiful location.
  • A welcoming team of like minds, eager to support and encourage each other.
  • Excellent career prospects in an ever-expanding organisation.
  • Special rates for you and your friends and family to stay at the hotel.
  • Discounts on treatments in Swim Club.
  • Discounts for you and your friends and family at our restaurants: Zacry's, The Beach Hut and Living Space.
  • Discount at Cubs coffeeshops.
  • Discounts at Shop on the Beach and other partner businesses.
  • Free surf lessons, surfboards and wetsuits hire from Wavehunters.
  • Team social events throughout the year.
  • Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. Working at Watergate Bay Head Office isn't just a job - it's a transformative career opportunity.


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