Senior Brand Experience Manager
3 days ago
Marks and Spencer is a leading British retailer with a rich history of providing high-quality products to its customers. Our company has been at the forefront of innovation, collaborating with some of the world's biggest brand names to reach a broader audience.
Salary
The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.
Job Description
As the Senior Brand Experience Manager, you will support the Head of Customer Experience in creating and delivering the Third Party Brands' Customer Experience strategy by developing and executing customer-centric projects. Your key responsibilities will include governing brands' Customer Experience on M&S, overseeing the implementation of the Brands Performance Scoring, and supporting partner teams with Levels of Service as dictated by the Brands Performance Scoring.
Required Skills and Qualifications
To succeed in this role, you will need to have a strong background in project management, commercial e-commerce experience, and a proven record of scoping, building, and delivering complex projects. Additionally, you should be able to align with key business partners and keep them engaged throughout the project lifecycle.
Benefits
This role offers a competitive holiday entitlement, discretionary bonus schemes based on personal objectives and company performance, and a generous Defined Contribution Pension Scheme and Life Assurance. You will also have access to wellbeing support, including 24/7 Virtual GP, and industry-leading parental, adoption, and neonatal policies.
Others
In addition to the above benefits, you will receive a 20% colleague discount across all M&S products and many third-party brands.
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