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Store Performance Director

1 month ago

Bournemouth, Bournemouth, United Kingdom AFC Bournemouth Full time
Job Description

We are seeking a Senior Sales and Service Lead to join our retail team at AFC Bournemouth. As a key member of our leadership team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high-performing team.

About the Role
  • Develop and implement sales strategies to maximize profitability and drive business growth.
  • Lead a team of sales and service advisors to achieve store targets and KPIs.
  • Drive excellent standards of customer service in-store through coaching, in line with the Sales and Service Model.
Requirements

To be successful in this role, you will need:

  • Prior retail management experience, preferably in a fast-paced environment.
  • Commercial acumen and proficiency in using Microsoft Office, particularly Excel.
  • Flexibility to work weekends and match days.
Benefits

AFC Bournemouth offers a range of benefits, including:

  • Free onsite parking.
  • Discounts at the club Superstore.
  • Discounts and benefits from partners and local businesses.
  • Club pension and life assurance scheme.
  • Employee assistance programme (EAP) by Health Assured.
  • Paid parental leave (bank of five days per year).
  • Club events or other social events throughout the year.
  • Paid day's leave on your birthday.