Funeral Service Coordinator
2 weeks ago
About the Role:
We are seeking a compassionate and empathetic Funeral Service Arranger to join our team at Dignity Funeral Directors. As a Funeral Service Arranger, you will play a vital role in supporting families during their most challenging times, ensuring that every goodbye is dignified and meaningful.
Key Responsibilities:
- Work closely with clients to arrange funerals, planning every personalized detail and offering the full range of services and products that fully address their needs.
- Communicate regularly with clients through various channels, including email, face-to-face, and telephone.
- Ensure that deceased individuals at our branch are regularly attended to and respectfully presented for client visits.
- Prepare in advance for client visits, offering a warm and appropriate welcome and level of support.
- Accurately manage administrative duties, communicate with stakeholders effectively, and provide a high attention to detail.
- Willingness to train in Funeral Plan Consulting and support families to create their bespoke funeral plans.
Requirements:
- Exceptional communication and administrative abilities, coupled with meticulous attention to detail.
- Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
- Reliable, well-presented, and aims for high standards in their job role.
- Enjoys being a part of their community.
- Committed to building relationships and has a passion for customer service.
What We Offer:
- Annual salary of £19,593.60.
- 22-25 days' holiday + bank holidays.
- Pension scheme.
- Life assurance.
- Free on-site/street parking.
- Free uniform provided (including dry cleaning).
- Access to our internal apprentice and personal development schemes.
We are an FCA-regulated organization, committed to adopting the highest standards and employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients.
Please note that this role is subject to meeting regulatory requirements. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process.
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