IT Manager
1 week ago
Job Summary:
The IT Manager position at Interface Recruitment UK requires a skilled professional to oversee the day-to-day operations of IT services and support members of the IT team in delivering those services.
About the Role:
As an IT Manager, you will be responsible for supervising the operation, support, and maintenance of the IT environment. This includes supervising IT support staff, ensuring the smooth running of IT systems across the business, and being accountable for the delivery of IT services.
Key Responsibilities:
- Manage and provide all levels of IT technical support, from user admin tasks to setting up new office kit at global locations.
- Liaise with the business and build positive working relationships with office partners and directors.
- Coordinate with functional teams and oversee the day-to-day running of all IT systems across the business.
- Call logging and management, including regular liaison with IT hardware maintenance providers and other 3rd party IT suppliers/contractors.
- Develop, manage, and deliver Service Level Agreements (SLAs).
- Responsible for the IT helpdesk environment, its performance, efficiency, and high service standards.
- Development of technical standards, including adherence to Change Management processes.
- Monitoring of daily backups.
- Management of the asset database and software register.
- Out-of-hours monitoring and support.
- Maintain a quality IT service by establishing and enforcing organisational standards.
- Introduce and develop innovative ways of working and troubleshooting to identify issues and reduce downtime.
- Manage the IT support staff and function, develop, and support the team.
- Accomplish IT support staff results by communicating, supporting, coaching, monitoring, appraising, counselling, and enforcing systems, policies, and procedures.
- Organise the support team to provide a high level of user support based on principles of first-time fix.
- Monitor support calls, identify trends, and gaps, and take appropriate steps to improve the quality of service delivery.
- Work closely with departmental managers to determine ongoing support requirements.
- Organise support, troubleshooting, and repair for IT equipment and networks.
- Coordinate training and orientation for new technology and help the support team become familiar with the IT environment.
- Design, develop, implement, and coordinate systems, policies, and procedures.
- Ensure the security of data, network access, and backup systems.
- Identify problematic areas and implement strategic solutions in a timely manner.
Requirements:
- Proven working experience as an IT manager or relevant experience.
- Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
- Expertise in data centre management and data governance.
- Hands-on experience with computer networks, network administration, and network installation.
- Ability to manage personnel.
- Experience of managing IT.
Company Values:
- Professional.
- Quality Driven.
- Goal Orientated.
- Customer Focused.
- Continuously Improving.
- Flexible.
- Open & Integrated.
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