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Department Head

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Next Full time
About the Role

We are seeking a highly motivated and experienced Department Head to join our team at Next. As a key member of our management team, you will be responsible for ensuring the success of our store and inspiring your team to achieve their targets and deliver exceptional customer experiences.

Key Responsibilities
  • Customer Experience: Deliver an exceptional customer experience by providing personalized service, helping customers find the perfect product, and ensuring a seamless shopping experience.
  • Team Leadership: Lead by example, energize the team, and ensure they have everything they need to succeed. Maintain high brand standards and ensure customers receive a personalized experience every time they visit.
  • Store Operations: Support the wider management team to achieve key KPIs across the store, focusing on sales growth and profitability. Maintain store standards, including managing deliveries, stock replenishment, loss prevention, and health & safety procedures.
  • Visual Merchandising: Execute visual standards with the support of our Visual Team, ensuring your team is trained and ready to complete all tasks required.
  • Store Performance: Carry out opening and closing activities, including key holder duties, in line with company processes and procedures.
  • Training and Development: Support new product launches, floor set moves, and audits across the store, ensuring your team is trained and ready to complete all tasks required.
  • Team Development: Develop and lead a high-performing team, focusing on sales growth, customer satisfaction, and employee engagement.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Store Standards: Maintain high store standards, including cleanliness, organization, and visual appeal.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Flexible Working Hours: Flexible working hours to suit both the business and your lifestyle.
  • Employee Discounts: Discounts on Next products and services.
  • Employee Benefits: Access to employee benefits, including pension contributions and life assurance.