Quality Assurance Specialist
4 weeks ago
As a Quality Assurance Specialist at Industry Placements, you will be part of the Process Management and Quality department, working within the Quality and Training team. This team is responsible for overseeing the quality of customer interactions across BMW Financial Services, Alphabet, and BMW UK. Your role will involve providing insightful information on the performance of correspondence with customers to varying levels of BMW Management, as well as working with Managers to improve performance.
Key responsibilities include:
- Producing actionable insights showing trends and areas of improvement for quality.
- Supporting the management of the BMW outsource quality assurance provider.
- Assessing the quality of audits performed by our outsourced quality provider.
- Supporting the designing of new quality assurance assessments.
- Producing and delivering Management Information presentations on quality performance.
- Working with complex data sets to ensure their accuracy.
Qualifications and skills required:
- Studying towards a bachelor's degree in Business, Maths, Analytics, or a related field, with a strong analytical mindset.
- A genuine passion and interest in the automotive industry.
- Confident user of Microsoft Office products, including Excel, Word, and PowerPoint.
- Ability to use your initiative and manage your own projects/workload autonomously.
Benefits:
- Competitive annual salary of £23,700.
- 27 days holiday per annum (pro rata to your contract).
- Attractive pension scheme.
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