Security Solutions Specialist

1 month ago


West Midlands Combined Authority, United Kingdom Verisure UK Full time

Job Title: Security Solutions Specialist

Job Type: Full Time

Location: Birmingham & surrounding areas

Job Description:

We are seeking a skilled Security Solutions Specialist to join our team at Verisure UK. As a Field Retentions Engineer, you will be responsible for servicing customers' alarms, advising them on the best security and safety solutions, and providing class-leading expertise to retain customer accounts.

Key Responsibilities:

  • Dealing with escalated high-level complaints
  • Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises
  • Establishing, building, and managing strong long-term customer relationships
  • Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
  • Ensuring we are always promoting what is currently best for customer security solutions in order to retain customer accounts
  • Managing stock materials and company vehicle maintenance in line with schedules

Requirements:

  • Strong English communication skills and a good team player
  • Ability to start and keep conversation going, taking over the responsibility of resolving ongoing issues
  • Striving to achieve performance and customer targets to earn bonus
  • Customer-oriented, genuinely passionate about providing an amazing experience through every interaction
  • A clean manual driving licence
  • Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

Benefits Package:

  • Company van provided with optional personal use
  • Fuel card provided for business miles only
  • Company smartphone
  • Birthday off
  • Uncapped commission scheme based on productivity
  • Employee alarm discount programme
  • Employee referral cash bonus scheme
  • Gym Flex
  • Pension plan
  • Private Health Care plan
  • Career progression with excellent growth opportunities
  • PerkBox - discounts at local restaurants, attractions, and retail outlets

Verisure Career Opportunities:

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Diversity & Inclusion:

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply.



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