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Hospitality Operations Manager

1 month ago

Watford, Hertfordshire, United Kingdom Topgolf Full time

**Key Responsibilities**

  • Supervise a team to deliver exceptional service daily
  • Develop and coach team members to drive engagement and performance
  • Ensure operating procedures and service standards are upheld, prioritizing Guest Satisfaction
  • Ensure all Guest areas are staffed and functioning efficiently
  • Delegate tasks effectively
  • Embody Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring
  • Focus on business metrics to drive performance and revenue growth

**Requirements**

  • 5+ years of restaurant, hotel, or golf course management experience, with at least 1 recent year as an Assistant General Manager or General Manager
  • High school diploma or equivalent
  • Excellent communication, time management, and organization skills
  • Ability to work on a team and adapt to changing situations
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change, and integrity
  • Ability to work in extreme weather conditions for extended periods
  • Availability to work varied shifts, including evenings, weekends, and holidays
  • Ability to stand and walk for long periods, including maneuvering stairs
  • Ability to obtain required licenses and certifications