Customer Service Representative

1 month ago


Guildford, Surrey, United Kingdom Riverside Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Concierge Assistant (Supported Accommodation). As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safety and security of our customers, and promoting a positive and inclusive environment.

Key Responsibilities

  • Act as an initial point of contact for customers, responding to their queries and concerns in a professional and courteous manner.
  • Implement night security systems, ensuring the overall safety and security of the scheme.
  • Monitor access to schemes and visitors, reporting incidents and anti-social behaviour.
  • Carry out domestic tasks, such as cleaning communal areas, to a high standard.
  • Effective recording of information and implementing policies and procedures to ensure effective service delivery.

About You

We are looking for someone with:

  • Experience of working in a customer-focused environment.
  • Ability to demonstrate IT skills, including basic proficiency in Microsoft Office and a willingness to learn specific IT systems used within Riverside.
  • Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work undertaken.

Why Riverside?

At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.



  • Guildford, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for delivering excellent customer experiences.Key Responsibilities:Engage with customers through various channels, providing timely and effective...


  • Guildford, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure customer...


  • Guildford, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Customer Service Representatives to join our team at beBee Professionals in Guildford. As a key member of our team, you'll be responsible for delivering exceptional customer service and supporting our operational success.Key Responsibilities:Engage with customers to provide outstanding service and support.Participate in all aspects of our...


  • Guildford, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service RoleWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to the operational success of our business.Key Responsibilities:Provide service and support to customers, ensuring...


  • Guildford, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Guildford, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product and service information.Resolving customer issues efficiently and escalating when necessary.Processing customer orders and...


  • Guildford, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are looking for a Customer Service Representative to provide outstanding customer service and support the store's operations in Guildford, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual...


  • Guildford, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Guildford, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation...


  • Guildford, Surrey, United Kingdom Tesco Full time

    About the RoleAt Tesco, we are seeking a skilled and dedicated individual to join our team as a Customer Delivery Driver. In this role, you will have the opportunity to work with our customers in their homes, delivering a wide range of products and providing exceptional customer service.We are looking for someone who is reliable, friendly, and able to work...


  • Guildford, Surrey, United Kingdom Damia Group Ltd Full time

    Job Title: Customer Service Representative - Site BasedWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Damia Group Ltd. This is a full-time position, and the ideal candidate will have experience working in a call centre environment.Key Responsibilities:Handle incoming enquiries and complaints by...


  • Guildford, Surrey, United Kingdom Tesco Full time

    About the roleWe are seeking a talented Customer Service Representative to join our Tesco Mobile team. As a key point of contact for customers, you will be responsible for resolving customer queries and providing excellent customer service.Key Responsibilities:Responding to customer inquiries and resolving issues in a timely and professional mannerProviding...


  • Guildford, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Guildford, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Guildford, Surrey, United Kingdom Experienceguildford Full time

    **About the Role**We are seeking an experienced and passionate individual to join our team as a Customer Service Advisor. As a key member of our store staff, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Assist customers in-store and over the phone with their queries and...


  • Guildford, Surrey, United Kingdom Charles Tyrwhitt Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Sales Assistant to join our team in Guildford. As a key member of our store, you will be responsible for delivering exceptional customer service, maximizing sales and KPI targets. Your expertise in product knowledge and selling skills will enable you to meet our high standards of customer...


  • Guildford, Surrey, United Kingdom Damia Group Ltd Full time

    Customer Service Team LeaderAt Damia Group Ltd, we are seeking a skilled Customer Service Team Leader to join our team.Job SummaryThe successful candidate will be responsible for leading a team of customer service representatives, ensuring that we maintain a high standard of customer service.Key ResponsibilitiesTeam LeadershipLead a team of customer service...


  • Guildford, Surrey, United Kingdom BSR Health Recruitment Ltd Full time

    Front of House RoleWe are seeking a skilled Front of House Person to join our client\u2019s growing team in Guildford. As a key member of the team, you will be responsible for providing exceptional customer service and ensuring a warm welcome to clients.Key Responsibilities:Provide outstanding customer service to clientsManage front of house operations,...


  • Guildford, Surrey, United Kingdom Tesco Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our retail team as a Store Assistant. As a Store Assistant, you will play a vital role in providing excellent customer service and contributing to the success of our store.Key Responsibilities:Delivering exceptional customer service by greeting customers with a smile and responding...


  • Guildford, Surrey, United Kingdom KPI People Full time

    Job OverviewAt KPI People, we are seeking a highly skilled Automotive Service Representative to join our team in Gatwick. As a Temporary Weekend Showroom Host, you will be responsible for providing exceptional customer service and ensuring a seamless experience for visitors to our dealership.In this role, you will meet and greet visitors in a friendly and...


  • Guildford, Surrey, United Kingdom NEXT Full time

    Company OverviewNEXT is a leading UK retailer offering a wide range of clothing, home and furniture products. Our mission is to provide high-quality products at affordable prices while delivering exceptional customer service.About You:A great communicator who's always looking for ways to helpFriendly, calm and efficient – even on your busiest daysExcited...


  • Guildford, Surrey, United Kingdom Jago Consultants Full time

    Role SummaryWe are seeking a highly motivated Vehicle Service Representative to join our team at Jago Consultants. As a key member of our aftersales department, you will be responsible for delivering exceptional customer service and administrative support.Duties and ResponsibilitiesTake incoming calls, provide service quotes, and reserve loan cars/collection...


  • Guildford, Surrey, United Kingdom Experienceguildford Full time

    Job Description: We are seeking a friendly, professional, and organised Administrative Assistant to join our Team. The first point of contact, you will be responsible for front desk activities, ensuring excellent customer service, and supporting administrative tasks.Key Responsibilities:- Greet and welcome guests- Answer and direct phone calls efficiently-...