Children's Service Deputy Manager
2 weeks ago
The Deputy Patient Services Manager will play a crucial role in coordinating an efficient patient services team to maintain a clean, safe working environment. This involves ensuring national, local standards, and accreditation are in place and maintained within East Lancashire Hospitals.
On a day-to-day basis, the Deputy Manager will plan, organize, and control the busy transformed service, ensuring the teams deliver a successful and efficient service while working closely with the Patient Services Manager.
The post holder will need to be flexible with workload depending on the Patient Services Teams priorities, will have the ability to time manage their own priorities and those of the department. Attend key meetings as identified through the Estates & Facilities Management Team. To be responsible for the production of key reports to senior managers within Estates & Facilities. This will include the collation and analysis of complex and often contentious data.
The successful applicant will have previous management experience, excellent organizational and communication skills, and the ability to work with Managers across E&F services.
Main Duties of the Job- Deputizing for the Patient Services Manager with Service delivery on both on and off-site
- Managing the department on a day-to-day basis on all operational aspects for the service including staff management
- Developing and managing the team's progress and identifying and reporting risk
- Input into the Facilities operational plans to project the Trust's future patient services requirements and the fulfillment of that requirement
- Maintaining productive relationships with a broad range of internal and external stakeholders
We are a busy team who expect everyone to pull together, and to follow schedules and standard operating procedures (SOPs) and policies when performing duties. Training will be given on all the different roles that you will be required to undertake throughout your working day and the systems that we use.
The Trust has an array of holistic benefits such as a generous annual leave policy which allows 27 days per annum pro rata rising after 5 years to 29 days and rising again after 10 years to 33 days plus 8 days Bank Holiday. We have a staff portal, staff restaurants and annual staff survey and mediation service.
The Trust also has an array of other wellbeing benefits including financial benefits to staff some of which are purchases through the Vivup scheme, NHS pension scheme, and multiple NHS discounts and offers. There is also an array of mental and physical wellbeing benefits such as the cycle to work scheme, Fast Physio and Worksmark. The Trust also has its own gym on two of the sites and discounts at some of the towns' gyms in the area, along with staff vaccines, Occupational Health Services and an array of Health and wellbeing contracts for staff to access and mindfulness and meditation sessions.
Detailed Job Description and Main ResponsibilitiesThis role will be responsible for managing the day-to-day operations of both assets and staff of the Patient Service, for both the on and off-site teams. This management will also include the full compliance of the service including maintaining equipment.
The post holder will need to be familiar with Trust systems including local Performance Cards, to extrapolate and analyze complex data into a format that can be relayed back to operational management. For example, drilling down into datix to review trends and data to find root cause or evaluating scorecard data, developing the data we may need to collect and utilizing Viso to review the picture of the data and help develop SOPs and service changes.
The successful applicant will have previous management experience, excellent organizational and communication skills, and the ability to work with Managers across E&F services.
Person Specification- Educated to Degree Level or relevant subject equivalent qualification or significant experience at a similar level
- Demonstrated experience of management across a broad range of national standards
- Experience of setting up and implementing internal processes and procedures
- Experience of managing a team without direct line management
- Experience of drafting briefing papers, business cases, and correspondence at a senior level
- Understanding of the public sector and NHS
- Demonstrated experience in a healthcare environment
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