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Technical Support Specialist

2 months ago

Melksham, Wiltshire, United Kingdom CMD Recruitment Full time

Job Title: Technical Support Engineer (Computer Hardware)

Location: Melksham

Salary: £35-38K DOE

Job Type: Permanent

Hours: Full time on-site

Our client, a leading electronics manufacturing company, is seeking a skilled Technical Support Engineer to join their team in Melksham. As a Technical Support Engineer, you will be responsible for providing expert technical support to customers, resolving issues related to their electronic products.

Key Responsibilities:

  • Provide technical support via phone, email, and in-person visits to customers and the workshop.
  • Repair and maintain electronic products on-site and at customers' locations.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • Previous experience in a technical support role.
  • Industry-recognized qualification in a technical discipline.
  • Electronics experience and knowledge of computer hardware and operating systems.
  • Awareness of electrical safety and a valid UK driving license.

What We Offer:

  • Competitive salary package.
  • 28 days annual leave plus Bank Holidays.
  • Company pension scheme.
  • Sick pay scheme.

Working Hours: The role will involve working a 37.5-hour week, covering core hours Monday to Friday, with flexible start and end times. Any additional hours worked will be given back as time off in lieu.