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Client Support Specialist
1 month ago
Car Benefit Solutions is seeking a highly motivated and customer-focused Client Support Specialist to join our team. As a key member of our sales orientated and customer centric environment, you will be responsible for delivering high quality service to our clients, selling CBS products, and supporting the growth strategy in the automotive division.
Key Responsibilities- Manage key customer relationships to make them ambassadors and promoters of CBS and its products.
- Provide direction and support for our customers to manage their CBS schemes effectively throughout the quote, order and delivery process.
- Administer quotations, demonstrating impeccable attention to detail and adhering to specific processes required for each client.
- Meet agreed SLAs, ensuring accountability at all stages of the process within the required timescales and actions are delivered to a high standard.
- Communicate with our customers at the end of contract to encourage the renewal of their scheme vehicles.
- Undertake a range of essential administrative activities for new and existing customers.
- Collaborate and support all team members as and when required in accordance with department and business objectives.
- Represent CBS in a professional and positive manner, displaying pride in our products and services and aligning all actions and behaviours to the Core Values.
- 5 GCSEs grades A-C including English and Mathematics.
- Strong and effective communication and interpersonal skills.
- Strong IT skills, including MS Office and internal software.
- Strong Numeracy skills.
- Attention to detail and a methodical problem solver.
- The ability to analyse and research information.
- A proven track record in the development of external client relationships and the delivery of excellent service.
- Ability to manage and prioritise own workload through effective organisation skills.
- Ability to work well in a team as well as taking initiative.
- Professional approach to all endeavours.
- Results orientated with the drive to achieve individual and team based targets.
- Flexibility and adaptable approach to work.
- A self-motivated and driven achiever.
- Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment.
The salary for this role is £25,000 per annum plus £3,663 bonus incentive (split quarterly). The working hours are 35 hours per week, from Monday to Friday. This is a hybrid working position with 3 days per week in the office and 2 days working from home.
