Room Attendant

1 week ago


London, Greater London, United Kingdom Frasers Hospitality Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Room Attendant to join our Housekeeping team at Fraser Place Canary Wharf. As a Room Attendant, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests. This is a fantastic opportunity to work with a global hospitality leader and develop your skills in customer service and team management.

Key Responsibilities:

  • Ensure all rooms, public areas, corridors, and back-of-house areas are clean and well-maintained.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Work collaboratively with the Housekeeping team to achieve high standards of cleanliness and efficiency.
  • Oversee outsourced staff when required and ensure they are working to the highest standards.
  • Occasionally interact with customers, supporting other operations departments during the night shift.

Requirements:

  • Proven experience in a similar role.
  • Excellent attention to detail and time management skills.
  • Enthusiastic and hardworking individual with a passion for customer service.
  • Ability to work as part of a team and build strong relationships with colleagues.
  • Eligibility to work in the UK.

What We Offer:

  • Competitive rates of pay.
  • Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
  • Fully funded Apprenticeship programmes to support your career development.
  • High Street Discounts on a range of high street shops, experiences, holidays, and more.
  • Cycle to work scheme - save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans - dental, optical, medical, and more available from £5 per month.
  • Referral schemes that pay up to £1500 for getting your friends a job.
  • Uniforms are provided.
  • Wellness & National Campaign Days promoting different activities throughout the year.
  • Wagestream giving instant access to your pay as it's earned.
  • Loyalty Bonus paying up to 50% of your monthly salary every 6 months.
  • Mental Health First Aiders in each property.
  • Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.

Sustainability Goals:

  • 100% of our electricity is generated using renewable energy.
  • We recycle, have removed single-use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
  • We have moved to a chemical-free cleaning system in our properties and an enzyme-based eco-friendly system for our apartment kitchens.
  • Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

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