Service Operations Director

2 weeks ago


Bristol, Bristol, United Kingdom IP-People Full time

IP-People is an award-winning company that's passionate about delivering exceptional service to our clients. As a Service Operations Director, you'll play a crucial role in ensuring that our services align with contractual obligations and exceed client expectations.

Your responsibilities will include leading cross-functional teams in resolving escalations efficiently, providing guidance to service teams, and liaising with external vendors as needed. You'll also ensure timely, transparent communication with customers during escalations, keeping them updated on progress.

To succeed in this role, you'll need a strong understanding of service delivery, project management, and planning. Proficiency in report production and document writing, along with ITIL Foundation certification, is essential. At least 2 years' experience in Service Delivery Management within a Managed Service environment is also required.

The estimated salary for this position is £50-55k per annum, based on your location and experience. If you're a motivated individual who is passionate about delivering excellent service, we encourage you to apply.



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