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Outbound Research Team Lead
2 months ago
We are seeking a highly skilled and experienced Outbound Research Team Manager to join our team at Kate+Co. As a key member of our research team, you will be responsible for leading, managing, and mentoring a team of home-based researchers.
Key Responsibilities:- Team Leadership: Manage, mentor, and coach a team of home-based researchers to achieve targets and deadlines.
- Interviewer Training: Arrange, design, and carry out interviewer training to ensure high-quality research.
- Quality Assurance: Perform quality assurance reviews and provide feedback to team members to ensure high-quality research.
- Analytics and Reporting: Provide regular analytics on progress and produce reporting and analysis using Excel.
- Resource Management: Monitor resource and staffing levels to ensure sufficient staffing levels.
- Leadership Experience: Proven track record in leading teams in a similar role or environment.
- Telephone Survey Interviewing: Experience with telephone survey interviewing skills and CATI software.
- Coaching and Mentoring: Experience of coaching, motivating, and mentoring a team to achieve targets and deadlines.
- Excel Skills: Competent with Excel to produce reporting and analysis.
- Competitive Salary: £28-35k DOE.
- Company Pension Scheme: A comprehensive company pension scheme.
- Development Opportunities: Opportunities for development and progression within the company.
- Flexible Working: A home-based role with 2 days required onsite per week at our Birmingham-based office.
