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Food and Beverage Team Associate

2 months ago

Birmingham, Birmingham, United Kingdom AccorHotel Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Food and Beverage Team Associate at Novotel Birmingham Centre.

This is an exciting opportunity to work in a fast-paced environment and be part of a dynamic team that delivers exceptional customer service.

Key Responsibilities
  • Develop high-quality relationships with guests to foster loyalty and ensure a positive experience.
  • Welcome guests and deliver exceptional customer service, conveying the hotel image and exceeding expectations.
  • Serve guests with breakfast, lunch, or dinner, ensuring a seamless and enjoyable dining experience.
Requirements
  • Positive attitude and guest-oriented mindset.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Flexibility with working hours and a willingness to adapt to changing situations.
What We Offer
  • Free meals on duty and uniforms provided.
  • Accor F&B Discount at any Accor Hotel Worldwide.
  • Accor Friends and Family Rates.
  • Complimentary stays in UK hotels (Bonus Breaks Vouchers - subject to availability and T&C).
  • Accor Development Program.
  • Additional holidays with service.
  • Cycle to work scheme.
  • Eye Tests.
  • Double paid Bank Holiday.
  • 28 days of holiday.
  • Service charge.
Qualifications

Your experience and skills include:

  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Strong interpersonal and problem-solving abilities.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively and collaboratively as part of a team.