Senior Pharmacy Operations Manager

3 weeks ago

London, Greater London, United Kingdom Rightangled Full time
Lead Our Pharmacy Operations Team

About Rightangled

We are a dynamic online pharmacy that prioritises customer care and innovation in healthcare delivery. We provide prescription medications, over-the-counter products, and personalised healthcare services.

Role Overview

We seek an experienced Superintendent Pharmacist (Independent Prescriber) to oversee our pharmacy operations, ensuring compliance with regulatory standards and leading our team to achieve performance targets.

This role involves managing daily operations, regulatory compliance, team management, strategy development, sales growth, and customer satisfaction.

Key Responsibilities

  • Lead the day-to-day operations of our pharmacy, maintaining high standards of safety, efficiency, and customer service.
  • Oversee regulatory compliance, ensuring we meet legal and ethical requirements, including GPhC and MHRA regulations.
  • Manage and mentor a team of pharmacists, pharmacy technicians, and support staff, promoting teamwork and professional development.
  • Develop strategies to grow our customer base, improve operational efficiency, and drive revenue growth.
  • Work closely with our executive team to set and achieve sales and performance KPIs, focusing on customer satisfaction and retention.
  • Integrate new services and products seamlessly, optimising existing operations to enhance the customer experience.
  • Analyse sales performance, customer feedback, and industry trends to adapt and innovate in a competitive market.
  • Build relationships with external stakeholders, suppliers, and healthcare professionals to expand our reach and services.
  • Drive initiatives that enhance our digital presence, improve marketing efforts, and optimise the online customer journey.

Requirements

  • GPhC registration
  • Independent Prescriber qualification
  • At least 6 months of prescribing experience, with a proven track record of managing and growing pharmacy operations.
  • Strong communication, organisational, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Leadership and team management skills, with a focus on building high-performing teams.
  • Excellent understanding of UK pharmacy regulations and a commitment to maintaining high ethical and safety standards.
  • Commercially astute, with a strong focus on achieving targets and delivering exceptional customer service.

Salary: £70,000 - £90,000 per annum

Benefits

  • 20 days holiday plus UK Bank Holidays
  • Annual discretionary performance bonus
  • Access to cutting-edge technology and tools
  • Pension scheme
  • Employee discounts on our healthcare products
  • Opportunities for personal and professional development within a forward-thinking company

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