Retirement Benefits Expert

7 days ago


Welwyn Garden City, Hertfordshire, United Kingdom Willis Towers Watson Full time
About the Position

We are seeking a highly skilled Retirement Benefits Expert to join our team at Willis Towers Watson. As a key member of our administration team, you will be responsible for servicing member and client queries related to DB and DC pension schemes.

The ideal candidate will have experience administering occupational pension schemes, with a strong focus on customer service and quality. They will work closely with the Team Leader to ensure that all service level agreements and performance standards are met, and will be responsible for mentoring and checking the work of junior colleagues.

Key Responsibilities:

  • Working within an administration team, servicing member and client queries related to DB and DC pension schemes.
  • Assisting in more complex/project work, including complaints resolution.
  • Providing coaching and support to less experienced associates.

Requirements:

  • Experience of administrating occupational pension schemes.
  • Ability to coach and support less experienced colleagues.
  • Strong customer focus and attention to detail.

Our Offer:

  • A competitive salary: £58,000 - £68,000 per annum.
  • A comprehensive benefits package, including health insurance and a retirement savings plan.
  • Opportunities for growth and development, including training and mentorship programs.
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