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Travel Sales Consultant
2 months ago
We are seeking a highly motivated and sales-driven individual to join our team as a Travel Sales Advisor. As a key member of our contact centre, you will be responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities- Sales Performance: Meet and exceed monthly sales targets by proactively selling travel packages and services to customers.
- Lead Conversion: Effectively follow up on leads and inquiries to turn potential customers into bookings.
- Customer Focus: Understand customer needs and preferences to offer personalized travel recommendations and options.
- Booking Management: Handle all aspects of the booking process, including payments and confirmations, with accuracy and attention to detail.
- Product Knowledge: Stay up-to-date with the latest travel trends, destinations, and airline regulations to provide accurate information to customers.
- Destination Knowledge: Maintain and increase knowledge of destinations, stay up-to-date on popular travel destinations, attractions, and offer informed recommendations.
- Call Handling: Handle inbound and outbound calls from customers, providing them with outstanding service and assistance in their travel planning and bookings.
- Customer Service & Aftersales Care: Assist customers with any questions regarding flights, hotel reservations, car rentals, travel insurance, and other travel-related services.
- Tech Knowledge: Utilize various computer systems and databases to process bookings, manage reservations, and access relevant travel information.
- Complaint Resolution: Resolve customer complaints or issues by proactively finding suitable solutions and ensuring customer satisfaction.
- Recording Keeping: Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Collaboration: Collaborate with other team members and departments to ensure a seamless customer experience.
- Proven Sales Experience: Minimum of 2 years in a sales role, preferably within the travel or hospitality industry.
- Target-Driven: Demonstrated success in meeting and exceeding sales targets and KPIs.
- Excellent Communication and Interpersonal Skills: Strong verbal and written communication skills with the ability to quickly build rapport with customers.
- Customer-Focused: Passionate about delivering outstanding customer service and creating memorable travel experiences.
- Self-Motivated: Ability to work independently unsupervised and as part of a team in a fast-paced environment.
- Customer Service Experience: Previous experience in a customer service and/or call centre is preferred.
- Travel Industry Experience: Ideally at least two years travel sales or travel industry experience in a Travel Agency or Tour Operator.
- Passionate: Passion for travel and knowledge of popular travel destinations, airlines, and travel products.
- Problem Solving: Strong problem-solving and decision-making abilities.
- Multitasking: Ability to handle multiple tasks simultaneously.
- Tech Savvy: Proficient computer skills and ability to quickly learn and navigate various software systems.
- Flexibility: Ability to work in shifts, including evenings, weekends, and some bank holidays.
- Competitive Salary: Starting from £22,500+ (negotiable depending on experience).
- Achievable Commission Structure.
- Remote Working: Work from home with all equipment provided (must be UK based as occasional trips to the office required 1-2 days per month).
- Comprehensive Training and Ongoing Support: To enhance your skills.
- Opportunities for Career Growth and Advancement: Within the company.
- Vibrant and Inclusive Work Environment: With a supportive team.
- Company Reward Scheme.
