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Audio Visual Technician

2 months ago

London, Greater London, United Kingdom Elton Recruitment Full time
Job Description

Elton Recruitment is seeking a highly skilled Audio Visual Technician to join our client's team. As a key member of the IT department, you will be responsible for providing technical support and coordination assistance for live and hybrid events, as well as performing regular room checks and preventative maintenance on IT (AV/UC) equipment.

Key Responsibilities:

  • Provide technical support and coordination assistance for live and hybrid events
  • Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary
  • Analyse and resolve client meeting room technical problems involving multiple technologies and platforms
  • Explore, test, and implement new unified communications solutions and services as required, with the goal of standardisation
  • Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
  • Operate and instruct others in the use of audio-visual equipment, including movie projectors, slide projectors, televisions, microphones, and speakers
  • Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services
  • Maintain inventory of IT and audio-visual equipment
  • Adhere to IT processes and procedures
  • Perform clerical work necessary to procurement, distribution, and storage of audio-visual materials
  • Resolve support issues promptly, courteously, and professionally
  • Troubleshoot a wide range of technology incidents and problems

Requirements:

  • Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skillset, demonstrable ability to master new software applications and technologies, and prior experience with a ticketing system
  • Solid experience with Windows operating systems and hardware in a computer support-related setting, and a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment
  • Excellent communications skills, excellent customer service and interpersonal skills, general clerical skills, and superior oral, written, and interpersonal communication skills with a strong dedication to customer service
  • Ability to work under pressure to meet deadlines, and physical demands such as continuous walking, standing, sitting, and manual dexterity, frequent bending, lifting, handling, and reaching, occasional pushing/pulling, squatting, and climbing