Male Bereavement Support Specialist

2 weeks ago

Wakefield, Wakefield, United Kingdom GASPED Full time
Job Title: Community Outreach/Support Worker

As a Community Outreach/Support Worker at GASPED, you will be responsible for offering 1:1 bereavement support to clients and facilitating drop-in support groups.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well in a team environment.

Key responsibilities include:

  • Accurately recording client data on our database and all aspects of your work.
  • Contributing to Client Case Conferences as required.
  • Delivering 1-1 practical and emotional support, advice, information, and signposting.
  • Facilitating support groups and workshops.
  • Coaching clients into education, volunteering, and paid work.
  • Mentoring clients with planning, life skills, and budgeting.
  • Contacting, supporting, and managing client appointments, logging all calls and communications with external agencies.
  • Carrying out activities that promote the service.
  • Performing any other general administration and office tasks as required.

Requirements:

  • Professional Development:
    • Ensuring that safeguarding training is always up to date and in line with current practice.
    • Effectively using line management and supervisions, ensuring that time is managed to accommodate regular meetings.
    • Up-to-date knowledge of the different projects and services offered at GASPED.
  • Policies and Procedures:
    • Keeping up to date with GASPED policies and procedures.
    • Maintaining GASPED standards, policies, and procedures at all times.
    • Any cause for concern or conflict with these policies and procedures needs to be highlighted to management and appropriate supervision sought.
  • Qualifications - Desirable:
    • National Diploma in Counselling.
    • Counselling Skills (Level 2/3/4).
    • Peer Mentoring or Peer Advice.
    • IT Skills.
  • Experience - Desirable:
    • Working with hard-to-reach clients.
    • Organising own caseload/appointments.
    • Working with clients and delivering support in a 1-1 environment.
    • Ability to work at a high pace.
    • Working with multiple complex issues.
    • Creating support plans with clients with multiple mental health needs.
    • Knowledge of a person-centred approach.
    • Administrational duties involved with case holding clients and managing multiple clients.
    • Development of peer support or groups or co-facilitation of support groups.
    • Working with clients on a 1-1 basis supporting them with mental health needs.
    • Ability to work at a high pace.
    • Working with multiple complex issues.
    • Creating support plans with clients with multiple mental health needs.

Knowledge:

  • A strong understanding of clients with multiple complex needs and best practice in delivering support and managing casework.
  • Data protection requirements and the accurate record keeping of client data.
  • Lawful and ethical practice.
  • Local and national safeguarding practices, priorities, and requirements.
  • Working knowledge of other health, social, and mental health services, statutory and voluntary within Wakefield.
  • Knowledge of person-centred approach to Support.

Skills - Essential:

  • Ability to work and communicate well in a team.
  • Establish excellent personal and professional boundaries.
  • Excellent communication skills, both written and verbal, including telephone skills.
  • General office administration skills and basic IT skills.
  • Ability to use own initiative and manage time effectively.
  • Ability to work well under pressure and keep a professional attitude if presented with clients in distress.
  • Ability to deal with conflict and follow procedures in place to alert management and take steps to ensure safety of all present.
  • Dependable with a strong work ethic and prepared to keep up in a fast-paced working environment.
  • Enthusiastic and motivated for the role.

Benefits:

  • A generous 28 days annual leave (pro rata) plus statutory bank holidays.
  • A supportive training package, company pension scheme, and contribution.
  • Incremental full sick pay.
  • Access to our Employee Assistance Programme.
  • Access to discounted products and services.
  • Enhanced disclosure barring scheme (DBS) check (cost covered).
  • City centre base.

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