IT Infrastructure Specialist for Education Sector
2 weeks ago
We are Class Technology Solutions Ltd, a leading managed service provider in the Education Sector. Our mission is to support and develop our staff while delivering exceptional services to our clients.
Job Overview:
This role involves providing technical support to our clients across the Harrow/Slough area. You will be responsible for managing enterprise-level network infrastructures and resolving technical issues. If you have experience with Virtualization (VMWare or Hyper-V), Cloud services, and professional qualifications such as MCSA or MCSE, we encourage you to apply.
Key Responsibilities:
- To manage and maintain a group of sites within our client base, dealing with first- and second-line issues.
- To serve as the escalation point for all technical issues and escalate to our Helpdesk when necessary.
- To identify solutions to common problems and provide technical expertise to assigned customer networks.
- To visit client sites, work through agreed-upon lists of issues, and collaborate with our Account Managers and Senior Engineers on strategic decisions.
- To identify areas of growth within schools from a technical perspective and report this to our Account Managers.
- To communicate technical information effectively to clients and commercial information to our Account Managers.
- To participate in engineering projects during school holidays.
Candidate Requirements:
- 2-3 years of experience managing enterprise-level network infrastructures and service desks.
- Experience with Virtualization (VMWare or Hyper-V).
- Cloud services experience.
- Professional qualifications (degree) or Microsoft Certified Systems Administrator (MCSA, Microsoft Certified Engineer (MCSE) or equivalent demonstrable experience.
- Other specialist IT-specific qualifications i.e., Aruba, Cisco, HP or other enterprise-level software/hardware.
- A valid UK driving license and access to a car.
About Us:
We offer a dynamic environment that values people development. We provide exceptional career progression opportunities, including Microsoft/Apple training, and the potential to progress to senior levels within our management team.
What We Offer:
- An exciting opportunity to join a passionate and people-driven company.
- Competitive salary: up to £35,000 per annum.
- Exceptional career development and advancement opportunities.
- The potential to make a real impact and contribute to high-level IT projects.
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