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German Customer Support Specialist

2 months ago


Basingstoke, Hampshire, United Kingdom Bucks & Berks Recruitment PLC Full time
Job Description

Bucks & Berks Recruitment PLC is seeking a highly skilled and motivated German Customer Support Executive to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our clients while maximizing upselling and service support opportunities.

Key Responsibilities:
  • Provide support to multiple Area Sales Managers
  • Process a wide variety of customer interactions, identify appropriate action, and resolve issues
  • Maximize upsell opportunities on customer service interactions
  • Utilize CRM system to record, track, and manage all customer interactions
  • Maintain and enhance customer relationships by building trust and resolving issues
  • Develop full knowledge of company infrastructure as it relates to shipping and order processing
  • Contribute to team and company success through regular, ongoing training programs
Requirements:
  • Fluent German and English
  • Ability to demonstrate a customer service focus and telephone etiquette
  • Ability to work cooperatively and establish positive cross-functional relationships
  • Excellent communication, interpersonal, influencing, and listening skills
  • Computer system literacy, including MS Word, Excel, Outlook, and Internet
  • Strong organization skills