Installation and Field Service Specialist
6 days ago
Xstrahl is a leading designer and manufacturer of Superficial Orthovoltage Medical X-ray Systems used in treatment of cancers and dermatological disorders, as well as a pioneer in the development of advanced X-ray systems for pre-clinical radiation biology research.
We are seeking a highly organized and technically skilled Installation Engineer to join our team. This individual will be responsible for the installation, preventative maintenance, and breakdown/corrective maintenance for Xstrahl therapy and life science systems.
Key Responsibilities:- Provide prompt and professional engineering support to Xstrahl therapy and research cabinets systems based in the United States with occasional global travel.
- Carry out installations, including handover and acceptance testing.
- Fault diagnosis and defect rectification.
- Complete CFRs and customer tickets in line with company procedure.
- Assist with production/in-house work when necessary.
- Maintain full and accurate records of all work carried out, in accordance with company procedures.
- Installations completed on schedule and within budget, with all documentation signed off and submitted to service admin.
- Maintain uptime of in-service equipment.
- Communicate customer feedback, contribute to, and drive solutions in line with the company CAPA process and Zero Defects policy.
- Cost-effective, on-time installation.
- Carry out maintenance and system breakdowns on medical and life science systems, completing reports on time in accordance with company procedures.
- Strong written and verbal English language skills.
- Associate degree or higher required.
- Good level of IT skills, with experience of working with proprietary software, Windows OS, and Office applications.
- Proven experience in a service environment.
- Excellent verbal and written communication skills, with experience of communicating technical issues clearly and to the appropriate level of detail.
- Clean driving license.
- Self-motivated, able to work under pressure both individually and as part of a team.
- Field service experience.
- Electrical and electronic diagnostic skills.
- Mechanical assembly.
- Experience of installing software.
- Experience of installing and commissioning complex electro-mechanical systems.
- The ability to speak multiple languages would be an advantage.
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