Housing Patch Manager

1 month ago


Nottingham, United Kingdom Service Care Solutions Full time
Housing Patch Manager Job Description

Service Care Solutions is seeking a skilled Housing Patch Manager to join our team. As a Housing Patch Manager, you will be responsible for managing a local housing patch, providing advice and support to tenants to sustain their tenancies, and taking enforcement action when necessary.

Key Responsibilities:
  • Provide high-quality housing and estate management services to tenants and leaseholders in line with statutory requirements and best practices.
  • Support vulnerable tenants or those with specific needs, helping to sustain their tenancies and making referrals to specialist agencies where appropriate.
  • Investigate complaints and incidents related to anti-social behaviour, domestic abuse, hate crimes, and criminal activity, offering a victim-centred approach with swift enforcement.
  • Develop and implement Patch Action Plans aligned with Five Star Estate Quality Standards.
  • Conduct home visits, respond to urgent requests, and perform assessments related to fire safety, health, and safety.
  • Collaborate with partners, elected members, and stakeholders to improve the community and support residents.
  • Provide housing advice and guidance on tenancy successions and alterations, ensuring empathy and diplomacy in sensitive situations.
  • Act as a visible presence on estates, addressing unreported issues and providing reassurance to residents.
  • Monitor service levels for Public Realm and Garden Assistance Schemes, escalating any non-conformance.
  • Attend court as a witness or instructing officer when necessary.
  • Foster a culture of continuous improvement and provide support and training to team members.
  • Encourage tenant involvement and support local community groups to enhance community cohesion.
Requirements:
  • Proven experience in housing management, including tenancy sustainment and dealing with anti-social behaviour.
  • Knowledge of housing policies, tenancy successions, and statutory regulations.
  • Strong interpersonal skills with the ability to build relationships with residents, stakeholders, and local agencies.
  • Ability to work independently, manage competing priorities, and make informed decisions.
  • Excellent communication skills and a commitment to customer service.
  • Proficiency in conducting safety assessments and home visits.
  • A commitment to promoting community cohesion and tenant empowerment.

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