In Service Support Technician

4 weeks ago

Birmingham, Birmingham, United Kingdom Alstom Full time

About the Role

We are seeking a highly skilled In Service Support Technician to join our team at Alstom. As a key member of our Services Central Engineering team, you will provide technical expertise and support to the project monitoring, recording, and reacting to in-service failures on the new Class 730 fleet.

Key Responsibilities

  • Ensure work is performed in a safe and effective manner in accordance with relevant health and safety regulations and Alstom procedures.
  • Provide technical telephone support to drivers and customers.
  • Continually monitor units in service using the Fleet Monitor tracking system.
  • Provide technical support to depot teams in fault finding and train repair activities.
  • Have extensive knowledge of 3-phase, single-phase, and DC power systems and control systems.
  • Detailed recording of faults, fault reporting, data gathering, and verbal communication.
  • Carry out fault finding and investigate intermittent faults on vehicles in service.
  • Control and monitor repeat failures of units.
  • Liaise with the on-duty Production Manager to determine rescue plans for failed units and subsequent replacement units.
  • Attend and assist failed units in service.
  • Contribute to increasing rolling stock reliability and preventing anomalies in commercial services.
  • Provide on-train fault diagnosis and rectification for units in service.
  • Investigate technical problems as instructed by the project support engineering team.
  • Partake in gathering required data downloads on critical performance systems.
  • Undertake test runs to assist in fault finding and resolution of faults.
  • Provide technical support in connection with special checks and experiments.
  • Liaise with systems support engineers and specialist engineers as necessary.

About You

We value passion and attitude over experience. You will have a strong background in electrical and mechanical engineering, with a focus on rolling stock. You will be a competent user of personal computers, including office packages, email, and intranet. You will also have excellent communication and problem-solving skills.

What We Offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is a leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

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