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Travel Consultant

2 months ago

Preston, Lancashire, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced Travel Consultant to join our team as an Assistant Manager. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Maximise Sales and Profitability: Assist the branch manager in achieving individual and team sales targets, while ensuring the overall profitability of the branch.
  • Operational Excellence: Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau, ensuring seamless customer experiences.
  • Team Leadership: Supervise, coach, and develop branch staff, identifying areas for improvement and implementing strategies to enhance performance.
  • Customer Focus: Provide exceptional customer service at all times, identifying and meeting customers' needs to drive sales and loyalty.
  • Marketing and Promotion: Participate in promotional events and activities to increase branch exposure and drive sales leads.
  • Administrative Support: Effectively perform administrative duties, including data entry, reporting, and other tasks as required.
Requirements
  • Experience: At least 2 years' experience as a Travel Consultant, with a proven sales record and excellent travel product knowledge.
  • Skills: Excellent communication and customer service skills, with the ability to work towards individual and team sales targets.
  • Qualifications: A recognised travel qualification is desirable, but not essential.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive Salary: A competitive salary with unlimited bonus potential.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Colleague Discounts: Take advantage of our colleague discount when booking your own holidays.
  • SMILE Values: Our SMILE values - Supportive, Motivational, Innovative, Loyal, and Excellent - are embedded in our company culture, ensuring our teams work strongly together.