Organisational Development Specialist

4 weeks ago


Llandudno, Conwy, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

An exciting opportunity has arisen for a Clerical Officer to join the administration team in Llandudno Hospital, providing efficient clerical assistance to the ward.

The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Clerical Officer will be required to maintain strict confidentiality and deal with patients and relatives with courtesy and discretion at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main Duties of the Job

  • To receive and respond to telephone enquiries from patients, families, other agencies, and Health Board staff in a professional, helpful, and sensitive manner.
  • Communicate with GPs, other Health Services, and Social Services, handling enquiries without the need for direction in a large proportion of queries.
  • Handle emotional and stressful telephone calls, emails, and correspondence that may sometimes be of an abusive nature; report and seek assistance when necessary.

Working for Our Organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales is a leading healthcare organisation providing a range of services across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.

We offer a supportive and inclusive work environment, with engaged leadership at all levels. Our Organisational Values and "Proud to Lead" competence framework guide our approach to delivering high-quality patient care.



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