Freight Forwarding Operations Specialist
2 weeks ago
Customer Service Representative - Road Freight
We are seeking a skilled Customer Service Representative to join our team in a Road Freight role. This position offers a competitive salary and a comprehensive benefits package.
Key Responsibilities:
- Manage all aspects of road exports, from issuing quotes to arranging shipments.
- Handle the customs clearance process and ensure timely delivery of shipments.
- Build and maintain close working relationships with customers, overseas partners, and internal teams.
- Provide continuous support and training to develop skills and knowledge within the freight forwarding industry.
- Operate within a fast-paced office environment and adapt to the dynamic needs of the role.
Requirements:
- Experience in a customer service environment, either face-to-face or over the phone.
- Prior experience in Road Freight and/or Exports is preferable.
- Excellent attention to detail and problem-solving skills.
- Proficiency in computer skills.
- An interest in the movement of goods/freight.
- Right to work in the UK (sponsorship for work permits not available).
Benefits:
- Up to 25 days holiday plus Bank Holidays.
- Life cover.
- Profit-related pay.
- Defined contribution pension scheme.
- Discounted store/shopping benefit scheme.
- Private healthcare.
- Free car parking.
- Employee Assistance Programme.
- Opportunities for training and upskilling.
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