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Freight Forwarding Operations Specialist

1 month ago

Bristol, Bristol, United Kingdom Reed Full time

Customer Service Representative - Road Freight

We are seeking a skilled Customer Service Representative to join our team in a Road Freight role. This position offers a competitive salary and a comprehensive benefits package.

Key Responsibilities:

  • Manage all aspects of road exports, from issuing quotes to arranging shipments.
  • Handle the customs clearance process and ensure timely delivery of shipments.
  • Build and maintain close working relationships with customers, overseas partners, and internal teams.
  • Provide continuous support and training to develop skills and knowledge within the freight forwarding industry.
  • Operate within a fast-paced office environment and adapt to the dynamic needs of the role.

Requirements:

  • Experience in a customer service environment, either face-to-face or over the phone.
  • Prior experience in Road Freight and/or Exports is preferable.
  • Excellent attention to detail and problem-solving skills.
  • Proficiency in computer skills.
  • An interest in the movement of goods/freight.
  • Right to work in the UK (sponsorship for work permits not available).

Benefits:

  • Up to 25 days holiday plus Bank Holidays.
  • Life cover.
  • Profit-related pay.
  • Defined contribution pension scheme.
  • Discounted store/shopping benefit scheme.
  • Private healthcare.
  • Free car parking.
  • Employee Assistance Programme.
  • Opportunities for training and upskilling.