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Night Manager

2 months ago

Preston On The Hill, United Kingdom Britannia Hotels Full time

Job Title: Night Manager

Job Summary:

We are seeking a highly skilled and experienced Night Manager to join our team at The Daresbury Park Hotel, Warrington. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel during the night shift, including managing front desk operations, handling guest complaints, and maintaining a high level of customer service.

Key Responsibilities:

  • Manage front desk operations, including checking in and out guests, handling room assignments, and resolving guest complaints.
  • Supervise and coordinate the activities of night staff, including housekeeping, maintenance, and security personnel.
  • Monitor and control hotel expenses, including labor costs, supplies, and utilities.
  • Ensure the hotel's safety and security protocols are followed, including emergency procedures and fire safety.
  • Collaborate with the hotel's management team to achieve business objectives and improve hotel performance.

Requirements:

  • Minimum 2 years of experience in a hotel management role, preferably in a similar position.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.