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IT Support Specialist

2 months ago

Northwich, Cheshire, United Kingdom Fruition IT Full time
IT Support Engineer

Role: IT Support Engineer

Salary: Up to £40,000

Benefits: 26 days holiday + bonus + private medical + excellent further benefits

Location: Northwich Hybrid - 3x Week In-Office + 2 Day WFH Hour week

FruitionIT is seeking an IT Support Engineer to join the IT team of a global Industrial Company with almost 2000 employees across the UK, US & Canada. The successful candidate will work within a small tight-knit team alongside one other 3rd Line Engineer, reporting directly into the IT Manager.

This IT Support Engineer will maintain c50 virtual servers & c100 endpoints within a unique working environment. The role will work with industry leading technologies, including Windows Server, Azure, VMWare, O365 stack: Cisco/Aruba Networking - Switches, Access Points, Routers.

Main Responsibilities:

  • Provide 1st, 2nd and 3rd lines of response to support issues communicated to Helpdesk
  • Responsible for the daily administration, IT support, and maintenance of UK infrastructure
  • Liaise with the 3rd party 1st line team on complex ticket resolution
  • Perform routine backups, patch managements, hot fixes
  • Active in the provisioning of IT services throughout the organization both on premise and cloud offerings

Essential Skills & Experiences:

  • Proven experience in the 1st to 3rd Line of IT Support
  • Technical experience of a Microsoft stack (Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)
  • Experience working with Cisco/Aruba hardware (Switches/Routers/Access Points)
  • Experience within retail, industrial, commercial industries
  • CompTIA + // CCNA // Security qualifications

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.