Technical Support Specialist
6 days ago
Job Title: Technical Support Specialist - Freight Expert
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Global Technology Solutions Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients in the freight industry.
Key Responsibilities:
- Provide technical support and assistance to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues related to freight forwarding operations
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with industry trends and developments
Requirements:
- 2+ years of experience in a technical support role, preferably in the freight industry
- Strong technical skills and knowledge of freight forwarding operations
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; bachelor's degree preferred
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Working Hours:
Monday to Friday: 08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00
Weekends: 09:00 - 17:00
Bank Holidays: 09:00 - 17:00
Outside of these times - on-call service
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