Technical Support Specialist

6 days ago


Ashford, United Kingdom Global Technology Solutions Ltd Full time
Job Description

Job Title: Technical Support Specialist - Freight Expert

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Global Technology Solutions Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients in the freight industry.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to freight forwarding operations
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and developments

Requirements:

  • 2+ years of experience in a technical support role, preferably in the freight industry
  • Strong technical skills and knowledge of freight forwarding operations
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; bachelor's degree preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Working Hours:

Monday to Friday: 08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00

Weekends: 09:00 - 17:00

Bank Holidays: 09:00 - 17:00

Outside of these times - on-call service



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