Assistant Guest Experience Professional
5 days ago
Role Overview:
We are part of Parkdean Resorts, one of the UK's largest holiday park organisations. Our mission is to deliver exceptional guest experiences, and we are committed to safeguarding and promoting the welfare of children and adults at risk.
Responsibilities:
- To be the voice of the guest, driving customer satisfaction and performance through the guest experience
- Support the team to meet or exceed guest experience targets
- Develop and train the experience team to ensure excellent service delivery
- Manage telephone communications during operational hours
- Ensure timely completion of scheduled maintenance tasks
- Work collaboratively with park teams and central support to maintain high standards across all areas
Benefits:
- Up to 50% discount on holidays with us
- 25% discount on holidays for friends and family
- 30% discount on park activities, food and drink
Salary: Estimated £28,000 - £32,000 per annum, depending on experience
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