Technical Product Specialist

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom ZipRecruiter Full time

Become a Technical Product Specialist at ACROBiosystems and Take Your Career to the Next Level

">About the Position

We are seeking a highly skilled Technical Product Specialist to join our team in Newark, DE, Boston, MA, San Jose, CA, or San Diego, CA. As a key member of our application support team, you will be responsible for providing technical solutions and building strong relationships with our customers.

The ideal candidate will have a strong background in molecular and cell biology, immunoassays, protein chemistry, or other bioassay techniques. Proficiency in Mandarin Chinese is also desirable. With your expertise, you will work closely with cross-department teams to develop product solutions, application notes, and customer support plans.

Main Duties
  • Provide comprehensive technical solutions to support customer needs through email, phone calls, and visits.
  • Build and maintain strong customer relationships by delivering exceptional service and support.
  • Summarize technical information, draft technical tips and guides, and recommend updates to technical information on the company's website and knowledge databases.
Essential Qualifications
  • 5+ years of laboratory experience in molecular and cell biology, immunoassay, protein chemistry, or other bioassay techniques.
  • Experience in applied science (therapeutic development, clinical research, diagnostics) a plus.
  • Familiarity with quality control and production process development desired.
  • Ability to manage and prioritize multiple projects around changing priorities.
Benefits
  • A competitive salary range of $100,000 to $130,000 plus bonus.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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