Helpdesk Administrator

2 weeks ago

Paisley, Renfrewshire, United Kingdom CBW Staffing Solutions Full time

**Job Summary**

CBW Staffing Solutions is seeking a skilled Helpdesk Planner to join their team. As a Helpdesk Planner, you will be responsible for coordinating and prioritising the workload of engineers, ensuring that schedules and rotas are in place and communicated effectively.

**Key Responsibilities**

  • Organise and prioritise engineer's workload to ensure efficient and effective delivery of services.
  • Work closely with engineering and maintenance staff to schedule and action PPMs and other tasks.
  • Monitor and analyse day-to-day performance of the engineering team, identifying areas for improvement and implementing changes as needed.
  • Coordinate the procurement and scheduling of spares and parts, ensuring timely delivery and minimising downtime.
  • Provide regular updates to Services Managers on performance and any issues affecting delivery.
  • Develop and maintain key interdepartmental relationships to ensure effective communication and collaboration.
  • Understand and operate the customer's Maintenance Management System to track and report on performance.

**Benefits Package**

  • Salary up to £25,000 per annum.
  • 32 days annual leave.
  • Healthcare package.
  • Pension scheme with 4% employer contribution.

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