ICT Infrastructure Manager

1 week ago

Glasgow, Glasgow City, United Kingdom ASHURST BUSINESS SERVICES LIMITED Full time

Ashurst is a leading progressive global law firm with a rich history spanning over 200 years. We are proud of our heritage and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and governments in all areas of commercial law.

Job Role

This position is crucial for fostering cooperation and collaboration across the Compute, Network, and Collaboration services and the broader IT function. Collaborating closely with the IT Infrastructure Manager in AUS, the role will manage the daily operations of the global Infrastructure team, ensure compliance with processes, and prioritize and allocate both BAU and project work.

Key Responsibilities
  • Manage the UK-based team and work closely with the IT Infrastructure Manager in AUS to provide seamless support and services across regions and time zones.
  • Ensure the reliability, security, and efficiency of IT systems and infrastructure.
  • Support BAU maintenance activities, including planning and execution of global infrastructure upgrades.
  • Prioritize and allocate BAU and project work.
  • Ensure best practice and agile working methods are followed from a delivery perspective.
  • Foster cooperation and collaboration across the Compute, Network, and Collaboration teams.
Strategic Planning and Alignment
  • Build and maintain relationships with other IT leaders to understand business needs and respond with agility to changing priorities.
  • Ensure all activities and duties comply with regulatory requirements and internal policies.
Performance Monitoring and Reporting
  • Monitor infrastructure performance and service levels, implementing improvements as needed.
  • Deliver and develop regular management reports to drive BAU activity, improve performance, and ensure compliance.
  • Highlight opportunities to maintain and improve SLA performance for incidents, service requests, problems, and changes.
External Relationships
  • Manage relationships with external vendors and service providers to ensure service quality and value for money.
Requirements
  • Experience and/or qualifications in Agile project management and delivery methodologies, e.g. AgilePM, Scrum, Scaled Agile.
  • Demonstrate a good knowledge of IT industry trends, suppliers, and products, preferably in the legal sector.

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