Senior ICT Infrastructure Specialist

1 week ago

Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full time
Job Title: Senior ICT Infrastructure Specialist

Job Summary: We are seeking a highly skilled ICT Infrastructure Specialist to join our IT support team. As a 3rd Line IT Support Engineer, you will be responsible for providing advanced technical support to both our customer base and internal staff, ensuring the smooth operation of all IT infrastructure.

Key Responsibilities:

* Responding to client Support Requests through our ITSM Tools or by Telephone
* Provide expert-level support to resolve complex IT issues escalated from 1st and 2nd line support teams.
* Diagnose and troubleshoot hardware, software, and network-connectivity related problems.
* Installing, and upgrading Software
* Conduct root cause analysis and implement permanent solutions to prevent recurring issues.
* Making suggested improvements on the IT infrastructure
* Successful Delivery of Quality of Service within agreed SLA's
* Administer and maintain servers, including installation, configuration, and troubleshooting of server operating systems
* Implement and manage Active Directory, Group Policies, and other directory services.
* Configure and maintain routers, switches, firewalls, and other network infrastructure components.
* Monitor network performance and ensure high availability and reliability.

Requirements:

* Demonstrable experience of working as a Systems Administrator, Technical Support Specialist, or a related role.
* Proven expertise in Windows server environments. (Group Policy, DNS, DHCP, File Services, IIS etc.)
* Working with Server Hardware like Dell/Cisco UCS/HPE
* Strong knowledge of networking protocols, security principles, and best practices.
* Excellent working knowledge of monitoring solutions such as Zabbix.
* General Understanding of Security Policies and ITIL Processes (Incident/Change/Problem Management)
* HND or Degree level qualification in Computer Science or related field.
* Certifications such as MCSE, CCNA, or equivalent.

Benefits:

* Life Assurance (4 x final salary)
* Private health Cover (requires pension scheme membership)
* Critical Illness cover (1 x salary)
* 33 days holiday
* Pension Scheme 5% contribution payable by Employee and 5% contribution by Employer

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