Customer Service Liaison
2 weeks ago
Job Summary
We are seeking a Customer Service Executive to join our team at InHealth Group, a leading provider of diagnostic and healthcare solutions. As a key member of our Lung Health Check program, you will be responsible for coordinating appointments and providing exceptional customer service to our patients.
Main Responsibilities
- Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments.
- Ensure that patients are provided appointment dates/times suited to their needs.
- Receive and handle inbound calls from patients looking to book or amend appointments.
- Contact new patients to remind them of their appointments.
- Respond to and action emails where needed.
- Escalate any issues as and when they arise.
- Maintain accurate data on internal systems for reporting purposes.
- Maintain and ensure observation of robust quality assurance measures to meet national standards.
- Respond to patient queries regarding the Lung Health Check process and their outcome.
About Us
InHealth Group is a people-focused organisation that values Trust, Passion, Care, and Fresh Thinking. We are committed to making healthcare better for patients by working collaboratively with the NHS to deliver high-quality tests, scans, assessments, and procedures.
What We Offer
- A competitive salary of £22,308 OTE £30,000.
- A comprehensive benefits package.
- The opportunity to work in a dynamic and supportive team environment.
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