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Automotive Industry Professional

2 months ago

East Sheen, Greater London, United Kingdom Stephen James Group Full time
{"title": "Bodyshop Advisor", "description": "Role Overview

Stephen James Group is seeking a skilled Bodyshop Advisor to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for delivering a high-quality estimating and reception service, ensuring a seamless experience for our customers.

Key Responsibilities

  • Provide a warm and courteous reception to all customers, managing incoming enquiries, administrative tasks, and phone calls.
  • Schedule customer appointments and plan arrival times to minimize waiting periods for vehicle drop-off and pick-up.
  • Ensure all completed SMART repair jobs are invoiced correctly and keep our workload control spreadsheets up to date.
  • Oversee the return of vehicles to customers, explaining the work done and any charges.
  • Regularly update customers on repair progress, additional work needed, and vehicle completion.

Requirements

  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Attention to detail and strong organizational skills.
  • Previous experience in a similar role, preferably within the automotive industry or accident repair centre/bodyshop environment.
  • Valid manual UK driving license and eligibility to work in the UK.

About Us

Stephen James Group is an established authorized BMW and MINI franchise, part of Hedin Mobility Group. We pride ourselves on creating a simple, easy, and enjoyable experience for our customers. Our teams are passionate about delivering exceptional service and making a positive impact in our local communities.

We invest in our employees' personal development and training, offering a wide range of market-leading benefits. If you're passionate about the automotive industry and want to develop your career with a reputable brand, we encourage you to apply.

Benefits

Basic salary £25,740 with an OTE £34,500 per annum. Working hours are Monday to Friday, 8am to 6pm. We offer a range of benefits, including personal development opportunities and market-leading perks. Visit our Careers page to learn more.

Apply today and take the first step towards a rewarding career in the automotive industry.

"}