Roaming House Manager

1 week ago

Edinburgh, Edinburgh, United Kingdom McCarthy Stone Full time

About the Role:

We are seeking a skilled Roaming House Manager to provide essential cover for our House Managers across McCarthy Stone Retirement Living developments in the East of Scotland.

This flexible role offers the opportunity to work in a variety of settings, ensuring seamless day-to-day operations and continuity of exceptional service to our homeowners.

Key Responsibilities:

  • Step in to manage day-to-day operations at various developments, ensuring smooth running in the absence of the regular House Manager.
  • Maintain a vibrant and supportive community environment by facilitating events, supporting independent living, and addressing customer needs.
  • Ensure all health and safety regulations, safeguarding policies, and compliance requirements are met during your cover periods.
  • Work closely with homeowners, suppliers, and internal teams to provide continuity of service and address any issues or concerns.
  • Monitor property maintenance issues and liaise with the appropriate teams to ensure timely resolutions.
  • Support property sales and rentals by promoting the development to potential customers during your cover.
  • Maintain detailed records and handovers for the regular House Manager upon their return.

Key Skills and Experience:

  • Experience in a customer-focused role with strong operational management skills.
  • Flexibility and adaptability to work across different developments, managing varying workloads.
  • Excellent communication skills and the ability to quickly build rapport with homeowners and staff.
  • Strong problem-solving abilities, with the capacity to stay calm in emergency or challenging situations.
  • Experience with IT systems, including Microsoft Office, to manage administrative tasks.

Additional Information:

This is a flexible, non-full-time role covering annual leave and sickness across developments, with travel required across the East of Scotland.

A basic DBS check (or equivalent) is required, and first aid training will be provided if necessary.

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